Redrow's Customer Charter

Buying a new home with Redrow - our Customer Charter

Here at Redrow, we recognise that buying a new home can be a difficult and stressful experience, so we do everything we can to make the process as simple and straightforward as possible. To this end, we've developed the Redrow Customer Charter, so you can have complete confidence in buying a new home from us.

At Redrow, we are committed to delivering a quality service, throughout the whole homebuying process and beyond. This Customer Charter sets out our commitment to you, our customer. Full details of our service are covered within our Homebuyer Guide, a copy of which will be provided to you when you reserve your new Redrow home.

We will also comply with the requirements of the Consumer Code for Home Builders (“Consumer Code”).

The Consumer Code for Home Builders (“Consumer Code”) is displayed in our Marketing Suite and available on cd in our Homebuyer Guide. A copy of the code is also on our website at www.redrow.co.uk.

Our Customer Charter assures you that we will:

• Provide you with full details and clear information about your chosen home
• Provide trained and knowledgeable staff to assist you in the buying process
• Be available to answer any questions you may have and will provide you with any relevant contact details
• Assist you during the selection of Standard Choices and Optional Extras for your new home
• Provide you with health and safety advice to minimise the risk of danger during construction and in the use of your new home after you move in
• Provide you with reliable information about the Buildmark Cover, and any other cover from which you may benefit
• Keep you fully informed about the completion and occupation of your new home
• Ensure that the functions and facilities of your home are demonstrated to you prior to moving in
• Inform you about the after-sales service we provide, as set out in the Homebuyer Guide. Our aim is to deal effectively and efficiently with both routine service matters and with any emergencies
• Provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter

Full details of the service we provide are set out in the Homebuyer Guide, a copy of which will be issued to you when you begin the process of buying a new home with Redrow.

Our Customer Charter is just one of the factors that help to make Redrow the most reassuring choice you can make when it comes to buying a new home.