A Better Way To Live
Find your new home
Find your new home
Where would you like to live?

Find your new home

How many bedrooms would you like?

  • One bedroom
  • Two bedroom
  • Three bedroom
  • Four bedroom
  • 5+ bedrooms

What property style are you looking for?

  • Detached
  • Semi-Detached
  • Terraced
  • Apartments
  • Bungalow
  • Town House


40 miles
0 miles
100 miles

Customer Service

Our customer service teams are here to help you. We’re hard at work contacting customers who’ve previously been in touch to book or reschedule calls or visits from our customer service technicians and supply chain partners.

We’ve put together a series of new processes in order to ensure we are maintaining social distancing while carrying out work in and around your home. For more information take a look at our video below or read the FAQ section at the end of this page.

Whatever stage of your Redrow journey you are at we’re here to support you. We’ve had to make some adaptions to our Made for You events but wherever possible are continuing to provide you with the same great service.

Welcome Parties

We love to host Welcome Parties on our developments where we get to introduce neighbours to one another whilst sharing a glass of bubbly, but sadly this isn’t possible during the current Covid-19 pandemic.

Your sales and customer service teams will of course be in touch and support you in all the other ways we usually do.


Hard Hat Visits

Hard Hat Visits are an exciting step in your Redrow journey. You get the chance to see behind the walls of your new home and ask your dedicated site manager any questions you may have.

Although it is not currently possible for us to conduct these in person, we still want to give you the opportunity to get involved. If your property is at the right stage to do so, your sales consultant will liaise with you and, where possible schedule a convenient time for your Site Manager to carry out your Hard Hat Visit virtually via WhatsApp, FaceTime or Zoom.


Home Preview

Home Previews are your first chance to see your completed home and will still be carried out as they are an invaluable part of your customer journey.

These typically take place two to three weeks before your legal completion date. Your customer service manager will book an appointment time and meet you on-site. They will observe social distancing measures and will not enter your home but will remain close by should you require assistance. You will be given an hour to look around your property, during this time you can take any measurements you need and generally imagine what it will be like to live in your new Redrow home.

We also have supporting videos and other material that will help answer any questions you have about how to care for your new home.


Move In Day

When the big day arrives, your sales consultant will let you know what time your keys will be available. Your property will have been thoroughly cleaned and locked (with no-one else entering) for 72 hours prior to your legal completion and meter readings will have also been taken.

When you arrive, your home will have been unlocked for you and the sales consultant will be outside but will not accompany you as you enter so that social distancing measures can be observed.


Courtesy Check

Usually your customer service manager would arrange to visit you after you have lived in your home for a few weeks. We still want to keep in touch to ensure all is well but instead of a visit it will be a telephone call or can be conducted via WhatsApp, FaceTime or Zoom.

Your customer service team will contact you to book in a convenient time to do this.


Settling In

You can continue to contact the customer service team at your local divisional office if you have any questions or concerns.


Frequently Asked Questions

When will you be carrying out works in my home that I have told you about?

We want to thank all our customers for their patience during this time, we have been working hard with our Health and Safety advisors to put in place processes that will allow Redrow Technicians to visit your home safely. We now have appropriate guidelines and our Teams have undertaken training. We are actively working through the items that have been logged with us and you will be contacted by the local Customer Service Teams in the near future to book an appointment for us to visit.

Our Sub-contractors have too been working on their safe practice measures, however, not all of them have returned to work yet. Rest assure your items are logged if you have told us about them, and as soon as possible the appropriate trade’s personnel will be in contact.

What safety measures will be put in place to keep us all safe when you visit my home to carry out works?

The safety of our Customers and colleagues is of the upmost importance to us so a series of new procedures have been put in place prior to, during and after visit to Customers homes.

Your local Customer Service team will call you one working day prior to your planned visit to check that you are still happy for the visit to take place, they will run through a series of questions with you. On the day of the visit the Redrow Technician will follow social distancing protocol when they arrive at your home and again run through some questions with you before entering.

We ask where possible access is given to a cloakroom so they can wash his hands (they will also have hand sanitiser with them) we ask for doors to the area to be left open to minimise the surfaces they touch in your property as they enter. They will have all the materials and PPE required to visit and will display a sign advising that there will be no entry to the area / room they are working in. They will wipe down the area’s they are working in prior to and after carrying out works and dispose of all their own rubbish. All of this can be seen in our Redrow Customer Service Technician visit video.

I was told I would have a visit a few weeks after I moved in, when and how will that now take place?

We still want to keep in touch to ensure all is well but instead of a visit it will be a telephone call or can be conducted via WhatsApp, FaceTime or Zoom.

Your customer service team will contact you to book in a convenient time to do this.

Can I have some paint to carry out my own ‘touch ups’ instead of allowing painters in at the present time?

We can definitely look into this for you. Please contact your local Customer Service team to discuss this with them.

Am I able to undertake these works myself or appoint a third party to do so if you are unable to attend in the near future?

Under the terms of our warranty we would ask that you allow us time to once again be fully operational but we do understand that delays may inconvenience you. You can discuss this further with your local Customer Service Team.

What if my warranty expired during ‘lockdown’?

Please rest assured that any issues reported to us during your warranty period will be reviewed and, if covered, will be attended to even if your warranty has since come to an end. 

What will happen if I have been unable to service my boiler, will my warranty be invalidated?

You should make contact with a local plumber and advise that you wish to book a service. Once your boiler has been serviced please notify Redrow of the date. If your service has been delayed due to the Covid-19 pandemic, this will be noted on your plot file. 

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