Gavin Powell, head of customer services, and Dave Clarke, a customer service technician switched responsibilities for a day to mark this year’s National Customer Service Week (October 3 – October 7).
National Customer Service Week celebrates the work carried out by ‘front line workers who care for customers’.
The job swap took place on Wednesday (October 5) with Dave heading into Redrow Lancashire’s head office in Chorley and Gavin ‘out on the road’ and into customers’ homes, where he helped to address any maintenance needs.
“Today’s job swap was a great opportunity to experience a day in the life of another member of our team who goes into our customers’ homes to assist them,” said Gavin.
“It’s been a real insight into Dave’s day to day role and something that’s been really useful to understand the full service we provide to our homeowners.”
Dave’s responsibilities for the day were to ensure that Redrow’s customers were receiving the highest level of customer service, as well as overseeing the wider team in the customer services department.
“I really enjoyed taking part in today’s job swap, even though we know the roles each of us play within Redrow, it was very interesting to see this first hand,” said Dave.
“Our customers rightly expect a high standard of customer service from us and we always aim to deliver that.”
Claire Jarvis, managing director of Redrow Lancashire added: “It’s been a challenging time for everyone working in customer service as we have emerged from the Covid pandemic, but the team is determined to meet the highest levels of expectations from our customers.
“We’re here to ensure that everyone receives Redrow’s renowned five-star customer service.”
Reflecting Redrow’s commitment to delivering an excellent customer experience, in 2022, the company retained the coveted HBF five-star status, with 94.5% of customers saying they would recommend Redrow. It is one of the highest rated volume housebuilders on Trustpilot, rated ‘excellent’, achieving an average review score of 4.5/5 from customers.
For further information about a career with Redrow here.
