From the moment they stepped into the showhome at Thorpe Meadows, the Ozas knew it was the home for them and now they’re living the dream in Countesthorpe.
Michelle and Raj each had their own property before they got married but wanted to buy somewhere together where they could raise a family.
“My other house is a 100-year-old terrace in an established village and I never thought I would buy a new-build property as I thought they were boxy and flimsy until we visited Thorpe Meadows,” Michelle explained.
“The development is beautiful and from the moment we walked into the four-bedroom detached Cambridge showhome we knew it was the right house for us. It felt solid with its high ceilings and wide doors. We knew then that we desperately wanted a Redrow home. They have a timeless style and longevity because of the quality of the build.
“The Cambridge is the perfect size for us and it flows beautifully. It really feels like home.”
Having invested in their existing properties both financially and emotionally, the couple were reluctant to sell to be able to purchase a home together.
“When we went into the sales office we knew which house we wanted but thought it was just a dream,” Michelle added.
“The sales consultants motivated us to look ahead nine or 10 months to exchange and completion and think about how we could make that dream a reality. We saved for a year to be able to afford to buy our dream home and now rent out our other properties.”
Buying a brand new Redrow home meant that Michelle and Raj, who both work in IT, could customise the property to their personal taste using the My Redrow feature of the website.
“My Redrow was really useful because we could browse the website whenever we wanted to look at the different options. We had all the fun of doing things such as choosing the finish of the kitchen, but none of the hard work fitting it. There was nothing to do other than furnish the property and put flowers on the mantelpiece.
“It’s a lovely home. I’m convinced that we will be living here in 20 years. It doesn’t feel temporary; it feels like a home for life.”
Having previously lived in an older property, Michelle is feeling the benefit of owning a brand new energy efficient home.
“It’s unbelievably warm,” she added. “When people talk about energy efficiency I don’t think they appreciate what it means until they have been in a new house. It’s so snug we’re looking forward to winter.”
Michelle is so happy with her home and the customer care from Redrow that she’s written to the company’s chairman Steve Morgan on several occasions.
“The customer service we have received has been pretty much world class,” Michelle added.
“The customer experience has been superb. A lot of other companies could learn a lot from Redrow.”
Current availability at Thorpe Meadows includes four and five-bedroom homes with prices from £314,950.
Six miles south of Leicester, the development on Leicester Road, Countesthorpe, is open daily from 10am to 5.30pm. Alternatively call 0116 319 5051 or see www.redrow.co.uk/thorpe.
Established more than 40 years, Redrow Homes is one of the UK’s leading house builders, operating across England and Wales, with a strong emphasis on high quality family housing in prime locations. Its Heritage Collection of family homes combines traditional looking, ‘Arts & Crafts’ influenced exteriors with bright, modern, high specification interiors. The company has won numerous awards over the years, including, most recently, the Gold Award for Best Large Housebuilder at the WhatHouse? Awards 2014, the 2014 Building Awards Housebuilder of the Year and five consecutive 5* awards in the Home Builder Federation (HBF) annual customer satisfaction survey. Redrow also collected the award for best marketing initiative at the 2014 Housebuilder Awards and its ‘My Redrow’ online tool won the overall Customer Engagement category at the 2013 Peer Awards for Excellence.