Proof that customers receive a five star experience from Redrow
National housebuilder Redrow Homes has once again achieved the highest levels of customer satisfaction in an independent survey by the Home Builders Federation (HBF).
Receiving a five star rating in the HBF’s annual customer satisfaction survey, Redrow is celebrating its second set of top marks in successive years.
The top standard is reserved for companies where more than 90% of customers would recommend them to a friend; and where at least 90% of purchasers are satisfied with the quality of their new home.
John Tutte, Redrow’s group managing director, said: “We are immensely proud to have retained our five star rating - the highest level of customer satisfaction possible. We recognise that word of mouth recommendation holds the key to success in an industry where the customer is king and this award is one of the best ways we can spread the word that we put our customers first.
“After receiving a five star rating last year we were determined to cement the accomplishment year on year. The last 12 months have seen our business strengthened by an improved level of sales but this is only possible by ensuring we deliver the highest levels of customer service. I’d like to thank all of our ‘front line’ staff and everyone behind the scenes for their continued commitment.”
Stewart Baseley, executive chairman at HBF: “The results are a testament to the efforts made by our industry to deliver products and services that consumers are happy with, despite the difficult business environment.
“It is essential to achieve these high satisfaction levels when providing a product that represents for most people their largest investment both financially and emotionally. But creating a great home is not straightforward. Each home built is different and presents a different challenge. It takes commitment and dedication from the CEO’s office to the construction site involving everyone from directors to tradesmen to customer facing staff. These superb results are a credit to our industry and all its employees.”
Redrow is building a wide range of two to six-bedroom homes across England and Wales. For details of all developments visit the new look website redrow.co.uk.
Redrow Homes is one of the UK’s leading house builders, operating across England and Wales, with a strong emphasis on high quality family housing in prime locations. Its New Heritage Collection of family homes combines traditional looking, ‘Arts & Crafts’ influenced exteriors with bright, modern, high specification interiors. Established more than 35 years, the company has won numerous awards over the years. Redrow received a 5* Award in the Home Builder Federation (HBF) annual customer satisfaction survey in 2011 and 2012; collected the Gold award in the Large Housebuilder category of the 2011 What House? awards; and its ‘Our Pride ~ Your Joy’ campaign was named best marketing initiative at the 2011 Housebuilder Awards for innovation and excellence. Web: www.redrow.co.uk.