Communication the winning formula for 'Sales consultant of the year' Carol
Carol, who has worked for Redrow for nearly 25 years, has just scooped the company’s Lancashire Sales Consultant of the Year prize, having helped secure a string of positive recommendations from happy customers.
Based at The Hedgerows development in Clayton-le-Woods near Leyland, Carol prides herself on providing clear and consistent information, whether it’s someone simply expressing an interest; already in the process of buying their dream home or concluding the process as they move in.
She said: “From day one, when we receive an enquiry, all the way through the whole sales process, the communication we have with customers is vital, ensuring they are given all the advice, support and information they might need.
“It is a common sense approach and the right way to do things – treating each customer as an individual and certainly not as a number.”
Carol is keen to share the credit for a collective customer-focused mentality among her colleagues at The Hedgerows, in Wigan Road, Clayton-le-Woods.
The development, comprising a stunning collection of two, three and four-bedroom homes, also won the Best Residential Development Lancashire category in the UK Property Awards 2017.
In addition, site manager Simon Nix has already won awards for The Hedgerows including an NHBC ‘Pride in the Job’ Seal of Excellence for his role there – putting him in the top 1% of his profession.
“We’re so proud when we receive recommendations from our customers. It’s not purely about sales, it’s about ensuring buyers are happy with the service we’ve provided,” Carol added.
At The Hedgerows there are currently a range of two, three and four-bedroom semi-detached and detached properties, starting at £130,000. All properties are taken from Redrow’s Heritage Collection which complements traditional Arts & Crafts-inspired exteriors with modern and spacious interiors.
For more information visit the sales centre and show homes on Wigan Road open Thursday to Monday, between 10am and 5.30pm, call 01772 394766 or log onto www.redrow.co.uk/thehedgerows