York first time buyers get 'behind the scenes' look at their new home
The couple, who are buying at The Granary in York, were among the first purchasers to be given a ‘hard hat tour’ by assistant site manager Matt Swan, as part of an initiative introduced by Redrow to enhance the customer journey.
Previously the first time a customer viewed inside their home was when it was build complete or just before they moved in. By kitting them out in hard hat, high vis and safety shoes and showing them round at the ‘first fix’ stage of construction, they can look behind the scenes and see just what goes into building a Redrow home, meet the site team and ask them any questions.
“When we reserved in October our home was only a couple of bricks high and we’ve been going round every few weeks to see it grow. Being able to see inside was really good and added to the customer experience,” Rachel said.
“Matt who showed us round was really helpful and full of knowledge. It was useful to see what it looks like before the plasterboard goes on. We’re due to move in next month (April) and now we’ve seen inside we’re really excited because we can appreciate how much work has gone into it.”
The couple have also attended a ‘welcome party’ hosted by Redrow’s customer care team, giving them the opportunity to meet some of their new neighbours. Rachel says this was a “nice touch”.
“We’re really excited now and can’t wait to move,” she added.
Project coordinator Rachel, 27, and gas engineer Mike, 28, moved back in with parents while they saved for a deposit and even they are surprised that they were able to buy within a year.
“We’d previously been renting, but we were very fortunate that we could move back in with parents while we saved because we wouldn’t have had money to spare if we’d continued renting in York. ” Rachel said.
They decided to buy a brand new home so that they could use a Help to Buy equity loan to make it easier to afford. The government-backed scheme gives people the chance to take out an equity loan for up to 20% of the price and typically someone buying in this way should only need a relatively small deposit of as little as 5%.
“Prices in York are really high and we wouldn’t have been able to buy the house we wanted if we didn’t use Help to Buy. We would have had to save for at least another two or three years just to raise the deposit. Help to Buy was our only option to buy sooner,” Rachel explained.
Located in Clifton, just north of the city centre, Redrow’s homes at The Granary were in an area of York where they wanted to live and they found the staff were friendly and helpful from their first visit.
“We went to have a look at the development on the Saturday and then went back on the Sunday to reserve – it escalated suddenly,” Rachel recalled.
“We wanted a detached home, possibly with three bedrooms, but ended up with four as we wanted something we could grow with. It’s our forever home.”
She added: “I would 100% recommend Redrow and Lisa the sales consultant has been really helpful. I’d also recommend Help to Buy as a way of getting on to the property ladder as it can save years of saving.”
Current availability at The Granary includes three and four-bedroom designs from the Heritage Collection, priced from £309,950. Show homes are open Thursday to Monday from 10am to 5.30pm. For more information call 01904 565873 or see www.redrow.co.uk/thegranary.