Redrow smooths the way for retired couple's stress-free move
Moving house is often cited as the most stressful experience of a person’s life, but not for Patricia and Terrance Cooper, aged 67 and 68, who have recently moved into their three bedroom Redrow home at The Maples in Buntingford, Hertfordshire.
Patricia first became aware of Redrow through her sister, who lives close to Buntingford and had heard about the Redrow homes coming to the area. The Coopers’ experience from their very first touchpoint with Redrow has been exceptional, making the whole process stress-free and enjoyable.
Patricia comments “We made a decision to move out of our old home as it was starting to feel a bit small. We are both retired now and spend more time at home then we used to so having the extra space was really important to us. When my sister mentioned the new Redrow development being built near her it sounded perfect, we could be close to our family and have a lovely new build home.
“We were a bit ahead of the construction schedule at Buntingford so we took the opportunity to visit a development in Wolverhampton when we were on holiday in the Cotswolds. The sales consultants in Wolverhampton were so lovely, even though we explained we would be looking to buy down south they still showed us around the different house types and were only too happy to help. This really set the tone for a hugely professional and enjoyable relationship with Redrow, which continues even now!”
Patricia and Terrance’s trip to another site meant they had already decided which Redrow home they would like to purchase at The Maples before the homes even launched.
Patricia said: “We were first in line when the homes launched at The Maples and the Redrow sales team were so friendly and efficient, nothing was ever too much trouble. One thing we particularly liked was the welcome party they organised on site before we moved in, it was a great way to meet your soon-to-be neighbours and helped create a friendly community feel that we weren’t sure we would get at a new development. There was lovely food and drinks and everyone got chatting right away.
“Another thing we really appreciated were the regular calls from our sales consultant. Every two weeks or so they would phone us to provide an update and check to see if we had any queries. Even now we have moved in, when they get the time, they pop-in to say ‘hello’ and make sure everything is going well. You often hear stories about how stressful moving house is but we have had a wonderful experience. It’s so lovely to think that because our house is brand new we are the first to live in it and the service we have received really is the cherry on the cake.”
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