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Accessibility

About our user-friendly website

We've done everything possible to help make sure this website is easy to use and read by all, including people with disabilities. But as we’re always striving to improve the experience for all visitors to our website, we’re open to any further suggestions. So don't hesitate to get in touch with us.

This site has been built with Priority 1 and Priority 2 of the W3C accessibility guidelines in mind. We operate a system of continuous improvement to ensure the guidelines are met.

The website has been tested with several assistive technologies, including W3C validation tools such as contrast analysers for the colour-blind, screen reader and screen scaling software, as well as Webxact, to analyse the website and make appropriate modifications.

Pages within the website are built inline with XHTML 1.0 Transitional and the Style Sheets used conform to CSS 1.0.

Text Size

If you find the text on this site is too small, you can change it easily in your browser settings. To do this you should simply adjust your browser's settings by going to the Tools menu, selecting 'text size', 'text zoom' or 'zoom' and increasing the size of the text.

  • If you use Mozilla Firefox, scroll the net bar to increase/decrease the text size.
  • If you use Microsoft Internet Explorer, go to the View menu, select Text Size and then either Larger or Largest.

Documents

Some documents on this website are in PDF (Portable Document Format). To read them you will require Adobe Acrobat viewer which can be downloaded from http://www.adobe.com

If you need further information about Adobe accessibility, visit http://access.adobe.com/

Access keys used on this site

H – go to Home page

F – go to Find Your Redrow page

M – go to My Redrow page

C – go to Contact page

A – go to Accessibility page

T – go to Terms and Conditions page

I – go to Sitemap page

How to use access keys in your browser

Internet Explorer 6+ (PC)
Hold down the ALT key, press the letter of the access key, release both keys then press ENTER

Firefox, Mozilla (PC) 2+
Hold down the ALT and SHIFT key and press the letter of the access key

Firefox, Mozilla (Mac) 2+
Hold down the CTRL and SHIFT key and press the letter of the access key

Google Chrome
Hold down the ALT key and press the letter of the access key.

Safari and Omniweb (Mac)
Hold down the CTRL key and press the letter of the access key

Opera
Hold down the Shift key and press Escape, release both keys, then press the letter of the access key

Terms & Conditions

Please read these terms and conditions (the "Terms") before using the Redrow Website (the "Website"). The Website is operated by Redrow plc; Redrow House, St. David's Park, Ewloe, Flintshire , CH5 3RX or its subsidiaries. By using the Website, you signify your acceptance of the Terms in consideration of which Redrow plc provides you with access.

Redrow plc may occasionally modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website.

Redrow plc may occasionally run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

Website Copyright ©2012 Redrow plc. All rights reserved.

This website, including but not limited to its design, graphics, text and dynamic content, is protected in accordance with The Copyright, Designs and Patents Act 1988. It may not be reproduced in part or whole without the express written permission of Redrow plc

Intellectual property

Redrow plc owns all the Intellectual Property Rights relating to the Website, including but not limited to it's design, imagery, graphics, programming & structure. You may not copy anything on the site without the express written permission of Redrow plc.

You are granted the right only to view the site and print material from it.

Further information

For more information, please contact:
Redrow plc
Redrow House,
St. David's Park,
Ewloe,
Flintshire,
CH5 3RX

No reliance

While Redrow plc has endeavoured to ensure the accuracy of the information accessed via the Website, Redrow plc does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

Product specification

The specifications contained in this website are for information purposes only as we cannot confirm the exact specifications of the property. If you require any specific feature you must consult your Redrow sales marketing suite which is regularly updated with any change in specification.

Please check plot availability and full specification details with your Redrow sales marketing suite prior to ordering. Neither Redrow plc nor Redrow Partners can accept contractual responsibility for your reliance on the information contained herein.

Some illustrations in this website do not necessarily reflect up-to-date specifications and may not be available. Consequently elevation styles, positioning and roof tile colour are different throughout the UK.

Redrow plc has tried its hardest to illustrate the property and specifications you have requested but, unfortunately, at times, you may find the house type and specifications you have selected are no longer available. Redrow plc will try to comply with any requests you may have but please be aware that pictures are for illustrative purposes only. Please confirm plot and specifications with your local Redrow Sales marketing suite.

Links to the website

Websites or pages to which the Website is linked are for information only and have not been reviewed by Redrow plc. Redrow plc has no responsibility for the content of the Websites or pages linked or linking to this Website, and Redrow plc accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked Websites.

Intellectual property

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by Redrow plc and content owned or controlled by third parties and licensed to Redrow plc. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the Website.

You may not use any of Redrow plc' trademarks or trade names without Redrow plc' prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

You agree to notify Redrow plc in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

Licence and download rights

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

Download is permitted by Redrow plc provided only that:

  • You make no more than one printed copy of such download and no further copies of such printed copy are made;
  • You make only personal, non-commercial use of such download and/or printed copy; and
  • You retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another Website, whether by hyperlink framing on the internet or otherwise.

The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database Websites containing all or part of the Website.

Permissions

If you would like information about obtaining Redrow plc's permission to use any of the Content or if you would like to link your Website to the Website, write to: Redrow plc; Redrow House, St. David's Park, Ewloe, Flintshire , CH5 3RX, marking it "Redrow Website". (UK only)

No warranty

The Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.

Redrow plc further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.

Redrow plc does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and Redrow plc is not liable for any damage you may suffer as a result of such destructive features.

Redrow plc shall not be held responsible for Content provided by third parties. Redrow plc is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Website.

These Terms do not affect your statutory rights or your legal rights as a consumer.

Cancellation and returns policy

We are afraid that due to the nature of the product that we are selling and incorporating the options and extras chosen, the Company cannot allow a customer to cancel once items have been chosen or ordered.

Limitation of liability

You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.

Save in respect of fraud and of personal injury or death to the extent it results from Redrow plc's negligence, in no event will Redrow plc be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Redrow plc has been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

Local laws and regulations

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

Redrow plc does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

Indemnity

You agree to indemnify, defend, and hold harmless each of Redrow plc, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Redrow plc, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Redrow plc, its employees, representatives, suppliers, or agents is based on or arises in connection with:

  • Your use of the Website;
  • Any breach by you of the Terms
  • A claim that any use of the Website by you
  • Infringes any intellectual property rights of any third party, or any right of personality or publicity, or
  • Is libellous or defamatory, or otherwise results in injury or damage to any third party;
  • Any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
  • Any misrepresentation or breach of representation or warranty made by you contained herein.
  • References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay Redrow plc, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

    Termination

    Either you or Redrow plc may terminate these terms with or without cause at any time. If Redrow plc terminates these terms, Redrow plc will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address.

    For more information, please contact:
    Redrow plc
    Redrow House,
    St. David's Park,
    Ewloe,
    Flintshire,
    CH5 3RX
    marking it "Redrow Website". (UK only). On termination you shall destroy all Content, and copies thereof, obtained from the Website.

    Changes to the website

    You accept that Redrow plc has the right to change the content or technical specifications of any aspect of the Website at any time at Redrow plc's sole discretion. You further accept that such changes may result in your being unable to access the Website.

    Waiver

    No waiver by Redrow plc of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by Redrow plc of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

    Governing law and jurisdiction

    The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

    Privacy statement

    This Website is owned and run by Redrow plc. Redrow plc respects the privacy of every individual who visits our Website. We are registered under the UK Data Protection Act 1998. This statement describes the information that we may ask you for, and the ways in which we may use that information. It also tells you how you can check that information about you which we keep is accurate and how you can instruct us to erase this information from our files.

    1 – Information about you
    When you visit certain areas of our Website, we will ask you for information about yourself. We will want to know your name and e-mail address. We may also ask for your postal address and telephone. We will not collect any information about you without your consent. In cases where we ask you for information about yourself in connection with certain promotions (for example, if we are offering opportunities to win prizes or free product samples), if you do not provide such information you may be unable to participate in those promotions.

    2 – Our use of this information
    We may occasionally use the information you give us for marketing purposes (for example to develop or promote complementary products and services) and we may share information you give us with other carefully selected companies, unless specifically stated otherwise. We are continually developing products and services based on information and feedback we receive from visitors to our Website and users of our services and we may share these with you. Other than as required by law, or as set out in this privacy statement, we will not disclose information about you to any third party without your permission.

    3 – Security
    Redrow plc will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.

Competition Terms and Conditions Final

  1. This promotion is open to residents of the UK, CI and IoM aged 18 or over, with the exception of employees and their immediate families of Redrow, its agents or anyone professionally associated with the promotion.
  2. No bulk or third party entries. If it becomes apparent that a participant is using a computer(s) to circumvent this rule by, for example, the use of brute force, script or any other automated means, that person's entry will be disqualified and any prize awarded will be void.
  3. To enter the promotion you must visit www.movinghacks.co.uk and fill in the entry form.
  4. Entries will be judged weekly. The cut off for entering each week is at 5pm GMT on a Friday.
  5. Neither the Promoter nor the promotional parties assume any responsibility or liability for:
    a. communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
    b. inaccessibility or unavailability of the internet or the website or any combination thereof;
    c. To the fullest extent allowed by law, any loss or injury resulting from promotional participation or the acceptance of a prize;
    d. The promoter cannot be held responsible for the failure to fulfil the obligations of any third parties involved in this promotion, although we will always endeavour to minimise the effect to the participant of any such failure.
  6. In total there are 20 prize winners which will be selected by our Interior designer Emma Brindley. Each prize will be £100 Not On The High Street Vouchers.
  7. The first prize draw will take place on 25th September 2015 and then each week until 27th November 2015.
  8. Winners will be contacted by email using the email address provided and we will wait 14 calendar days for the winner to respond. Once two-way contact is made with the winner, the prize will be sent within 30 calendar days to the provided address.
  9. Responsibility cannot be accepted for delays by the postal services or for incorrect details being provided by the winner. If the original winner does not respond to our email within 14 calendar days the prize will be drawn again.
  10. There are no cash or other prize alternatives available. In the event of unforeseen circumstances the Promoter reserves the right to provide an alternative prize of equal or greater value.
  11. The promoter’s decision regarding all promotional matters is final and no correspondence will be entered into.
  12. The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this promotion at any time, with no liability to any entrants or third parties.
  13. Redrow reserves the right to use the names and/or likeness of entrants for publicity purposes.
  14. By taking part in this promotion, entrants agree to be bound by these terms and conditions including all entry instructions.

The Promoter is: Redrow Homes, Redrow House, St David's Park, Ewloe, Flintshire, CH5 3RX.

Helping you move scheme terms and conditions

Help to Buy

Help to Buy is a Government backed initiative in partnership with housebuilders. Help to Buy cannot be used in conjunction with any other scheme. It is highly advised, for a swift, smooth transaction that an IFA/Solicitor advised by Redrow Homes is used. Offer cannot be used in conjunction with any other Redrow offer. Help to Buy is only available within England.

Part Exchange

For Part Exchange to take place, the value of your property must usually be a minimum 35% less than your chosen home. Part Exchange is available on selected plots and developments only, subject to Redrow terms and conditions. Please ask your Sales Consultant at your chosen development for full details.

Mastermove

* The registration fee will be refunded back to you upon completion of your new Redrow Home. This price is inclusive of VAT. Fees are not refundable if the registration is cancelled.

** Estate Agent’s contributions may vary depending on the property that is being purchased. Please liaise with our Sales Consultant for full details. Please note, if having sold your property through Mastermove, you decide for any reason you no longer wish to proceed with the purchase of a Redrow Home, then in the normal way you would become responsible for the Estate Agent’s fees and costs.

Easi:buy

easi:buy is available on selected plots only, subject to terms and conditions with 5% deposit payable. Shared equity scheme amount payable varies – please check for details. Remaining equity is paid back at market value at time of payment, this can decrease as well as increase. Repayments to be no less than 5% of original sum, a maximum of 4 payments can be made excluding final payment.

Privacy Policy

Redrow Homes is committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

This Privacy Policy sets out how we collect and use personal information supplied by you via our website and other electronic communications such as email.

How we collect and use the information we receive from you

When you make an enquiry, register an interest or create a My Redrow account on our website, we will ask you to provide certain personal information about yourself. This may include but not be limited to:

  • your name;
  • your email address;
  • your residential address;
  • telephone numbers (home and mobile);
  • geographical area of interest for a new home.

Please note that we may require this information to be able to respond to your enquiry.

By submitting this information via our website, this is considered your consent for us to use your personal information in accordance with our privacy policy (which may be amended from time to time).

Your personal information will then be used by us to provide you with the services you requested and from time to time to communicate with you on any matter relating to the provision of the services.

We may also contact you from time to time by email, text, telephone or post with marketing communications that we think may be of interest to you.

If you would prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to unsubscribe@redrow.co.uk , by clicking the unsubscribe link on any of our marketing communications or by amending your preferences in My Redrow.

You have the right to ask us not to process your personal data for marketing purposes.

We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.

Our use of cookies

A cookie is a small piece of information which is automatically created by our website on your computer. Cookies are harmless to your computer and are a useful way of remembering the choices you have previously made while visiting our website.

If you don't want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.

Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use.

Our website currently uses the following cookies:

Name Description
__utma Analytics cookie used to determine unique visitors to the site and it is updated with each page view. Expires after 2 years.
__utmb Analytics cookie used to establish and continue a user session throughout the site. Expires after 30 minutes from setup.
__utmc Analytics cookie used to create a custom user segment within the site. At End Of Session.
__utmz Analytics cookie used to create a custom user segment within the site. Expires in 6 months.
Doubleclick.net Google cookie used to track on page traffic via page views and sites visited.


General

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

The Data Protection Officer

Redrow plc
Redrow House,
St. David's Park,
Ewloe,
Flintshire,
CH5 3RX

groupservices@redrow.co.uk

If you believe that any information we are holding on you is incorrect or incomplete please either email us or contact us by post and we will update your information.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

If you have any concerns or queries regarding how Redrow Homes processes your personal data please contact us by email at groupservices@redrow.co.uk