At Redrow we understand that buying a new home is probably one of the biggest decisions you’ll ever make. It’s a major financial commitment too. That’s why you need to make the right decision about who to buy from. At Redrow we like to make it as easy as possible for you to buy your dream home. So, as soon as you choose to buy, we’ll provide you with your own dedicated customer support team composed of colleagues from Build, Sales and Customer Services to guide you through the entire process.
They’ll always be on hand to give you the best possible advice and to help take away the stress at every stage. They’ll give you all the information you could possibly need about your new home, provide regular updates on the progress of your build and keep you fully informed on the legal side of things right from reservation to completion. They’ll even help you to choose the fixtures, fittings and exciting optional extras that make a house a home!
Of course, if you’d rather take more control of matters, you should sign in to My Redrow. It’s a whole new way to buy your home and it’s unique to Redrow. sign up and you will see every location and property we have on offer and be able to choose your favourites and save them to your own list with ease. You can make all your appointments, your reservation, handle the legal details, select your home’s décor and even order all those extra special finishing touches online – all from the comfort of your favourite armchair. You needn’t feel alone though. If you have any questions at all, just pick up the phone. Your Sales team will be ready for your call.
And it doesn’t end there. At Redrow we believe that customer service shouldn’t come to an end just because you’ve completed your purchase. We are here for the extent of your warranty, helping in any way we can. You will continue to have access to My Redrow and Homeowner Support is available to you 24/7. Homeowner Support will provide you with information on how to get the best out of living in your new Redrow home, supplying helpful advice along with troubleshooting articles / videos. This is also the place to go if you want to let us know if something is not quite right. Additionally, when you move into your new Redrow home, you’ll be given a personalised ‘Homefile’ full of practical information and handy hints about every aspect of your home. It’ll be useful for years to come.
All of this together is our unique way of looking after our customers. And it’s all the personal touches that makes Redrow that little bit different.
A better way to serve you
Information we collect from you and how we use it:
We will collect and use your personal information to enable us to provide fair and equal services to you whether you are just looking or actively buying a Redrow.
As part of this and our commitment to treating customers fairly, we will ask whether you consider yourself to be vulnerable or if adaptations to our services would assist you. This will help us:
- better meet your needs
- comply with regulatory and legal requirements about how we treat vulnerable customers
When you choose to reserve a home with Redrow, we ask that you let us know about anything that would require us to tailor our services for you to meet any special needs and requirements.
We will handle and process personal data in accordance with the Data Protection Act, General Data Protection Regulation and our Data Protection Policy.
