At Redrow we understand that buying a new home is probably one of the biggest decisions you’ll ever make. It’s a major financial commitment too. That’s why you need to make the right decision about who to buy from. At Redrow we like to make it as easy as possible for you to buy your dream home. So, as soon as you choose to buy, we’ll provide you with your own dedicated customer support team comprising of colleagues from Build, Sales and Customer Services to guide you through the entire process.
They’ll always be on hand to give you the best possible advice and to help take away the stress at every stage. They’ll give you all the information you could possibly need about your new home, provide regular updates on the progress of your build and keep you fully informed on the legal side of things right from reservation to completion. They’ll even help you to choose the fixtures, fittings and exciting optional extras that make a house a home!
Of course, if you’d rather take more control of matters, you should sign in to My Redrow. It’s a whole new way to buy your home and it’s unique to Redrow. Join up and you can see every location and property we have on offer, choose your favourites and save them to your own list. You can make all your appointments, your reservation, handle the legal details, select your home’s décor and even order all those extra special finishing touches online – all from the comfort of your favourite armchair. You needn’t feel alone though. If you have any questions at all, just pick up the phone. Your Sales team who will be ready for your call.
And it doesn’t end there. At Redrow we believe that customer service shouldn’t come to an end just because you’ve completed your purchase. We are here for the extent of your warranty, helping in any way we can. You will continue to have access to My Redrow and Homeowner Support is available to you. It will provide you with information on how to get the best out of living in your new Redrow home, supplying helpful advice along with troubleshooting articles / videos. This is also the place to go if you want to let us know if something is not quite right. Additionally, when you move into your new Redrow home, you’ll be given a personalised ‘Homefile’ full of practical information and handy hints about every aspect of your home. It’ll be useful for years to come.
All of this together is our unique way of looking after our customers. And it’s all the personal touches that makes Redrow that little bit different.
We will always treat our customers with respect and civility and ask that you show our colleagues and working partners the same courtesy. Abusive, threatening or otherwise incendiary language and behaviour towards our team is not acceptable. In the event this occurs we may be forced to take whatever measures we deem necessary to protect our colleagues, including ceasing communication.
Repeated or 'spam' posting onto our social media channels may result in your access on these platforms being suspended or removed. Unreasonable, persistent contact is also unacceptable.
Please note that should you wish to film one of our employees you must have their explicit consent. This also applies to sharing Customer Communication Videos which have been sent to you. If a colleague is filmed or a video shared without individual consent we have the right to remove this from any social channels and take further action to protect our colleagues.