We want to make it as easy as possible for you to buy your dream home. Once you decide to buy, we will give you a dedicated customer support team. This team will include members from Build, Sales, and Customer Services, who will help you through the whole process.
We will always be on hand to give you the best possible advice and to help take away the stress at every stage, giving you all the information you need about your new home.
We will provide regular updates on your build's progress and keep you informed about the legal side from reservation to completion. We’ll even help you to choose the fixtures, fittings and exciting optional extras that make a house a home!
You needn’t feel alone though. If you have any questions at all, just pick up the phone. Your Sales team will be ready for your call.
At Redrow we believe that customer service shouldn’t come to an end just because you’ve completed your purchase. We are here for the extent of your warranty, helping in any way we can.
A better way to serve you
Information we collect from you and how we use it:
We will collect and use your personal information to enable us to provide fair and equal services to you whether you are just looking or actively buying a Redrow.
As part of this and our commitment to treating customers fairly, we will ask whether you consider yourself to be vulnerable or if adaptations to our services would assist you. This will help us:
- better meet your needs
- comply with regulatory and legal requirements about how we treat vulnerable customers
When you choose to reserve a home with Redrow, we ask that you let us know about anything that would require us to tailor our services for you to meet any special needs and requirements.
We will handle and process personal data in accordance with the Data Protection Act, General Data Protection Regulation and our Data Protection Policy.