FAQs

To qualify for the First Homes scheme:

• You must be a first-time buyer.
• Household income cannot be more than £80K (£90K in London).
• You need a mortgage for at least 50% of the property price.
• After the scheme discount, the property must cost under £250K (£420K in London).

Mortgage advisors can help you manage all the costs associated with a new home and mortgage. Since they specialise in new builds and search the entire market, they may also have exclusive deals not available elsewhere.

Yes - with certain government schemes we may advise you to use our solicitors and mortgage advisors, since they have the specialist expertise to provide the best service.

Every member of our preferred panel is independent. The panel works for homebuyers and works with Redrow to make sure the whole process goes smoothly.

No. All specialists have to charge competitive rates. In fact, you might even find a better deal, since the preferred panel receives plenty of work from Redrow customers.

No - you can choose any solicitor or mortgage specialist. Using a member of our panel just means that we can work together more quickly to speed up the process and fix any issues.

Mortgage lenders may ask for employer references to make sure that all the information you give as part of your application is correct.

Signing up to Part Exchange  your current home for a new Redrow one is easy. Simply speak to the sales team at your preferred development  and they’ll let you know which homes are available with Part Exchange. Once you find one you like, you can complete and submit the Part Exchange application form.

Your current home will be independently valued at least twice so that we can offer you the fairest possible price for your Part Exchange, based on a presumed sale within 6 weeks. You remain in control at every stage and it’s up to you if you still wish to proceed once you’ve been given an offer for your current home.

Following the independent valuations of your existing home, we’ll make you an offer which you’ll need to respond to within two working days. If you do not accept the offer, your Part Exchange  application and reservation for your new Redrow home will be cancelled.

During the property buying process, your conveyancer or solicitor may raise additional enquiries regarding issues identified in a survey or related to the property title, ensuring all relevant matters are thoroughly addressed before you complete the purchase. These enquiries can pertain to documents that the seller's conveyancer is responsible for providing, including:

• Draft contracts.
• Property forms.
• Home Information Pack (HIP).

Joint tenancy involves two parties. In the event of one party's passing, their share is automatically transferred to the surviving party. As a result, the remaining party gains complete ownership of the property.

Part Exchange is only available on selected plots and developments and is subject to terms and conditions, details of which you can find at the bottom of this page. Ex-local authority, leasehold and investment properties along with apartments, homes which have listed status or an EPC rating  below an E cannot be used.

In the context of property, a chain refers to a situation where a buyer's ability to purchase a new property depends on the successful sale of their existing home. Read our guide 'Buying within a property chain'.

A freeholder is a person who has complete ownership of a property or piece of land.

A guarantor is someone who agrees to make payments on a borrower's debt, should they fail to pay.

A Homebuyer Survey ascertains the value of a property and is often carried out as part of a mortgage application.

In England and Wales, the Land Registry office is responsible for registering properties. In Scotland, this function is fulfilled by Land Registers. To register legal ownership of a property, any applicable fees (such as the Land Registry Fee) are usually paid through your solicitor or conveyancer.

As a leaseholder, you own a property but not the land it stands on. This will revert to the freeholder at the end of an agreed lease.

This refers to when there may be three or more estate agencies working on a vendor's behalf.

An instruction is what happens when a seller formally tells an estate agent to start marketing their property.

In this process, a property is listed for sale, and interested buyers submit sealed bids by a specified deadline to the estate agent. The seller then evaluates the bids received. Unlike traditional sales where the seller pays a commission fee to the agent, in these transactions, the buyer pays an introduction fee instead.

Under Sole Agency, a single estate agent is responsible for selling a property.

Subject to Contract agreements are provisional and not legally binding.

This term refers to the co-ownership of a property by two or more parties. In the event of one passing, their share of the property doesn't automatically transfer to other parties. Instead, it becomes part of the deceased party's estate.

A Title Deed document certifies a property's legal owner.

During a Title Search your solicitors will research a property's ownership history.

The Valuation Survey is the simplest type of survey conducted. If a valuation survey determines that the property is not valued at the requested amount, it could lead a lender to reject a mortgage application.

Conveyancing refers to the administrative and legal tasks involved in the purchase or sale of a property, and is conducted by a property lawyer, solicitor, or licensed conveyancer. It can include things like usage restrictions, leaseholds, rights of way, access to utilities and more. This process begins once your offer is accepted and concludes when final contracts are signed and funds are transferred.

Engrossment is the final, completed document that your solicitor provides ready for you to sign.

Tenure refers to the specific terms under which a property is held - either freehold or leasehold.

Once you’ve completed your Part Exchange application form, we will then instruct our preferred independent partners to carry out valuations of your current home.

Our panel works with us regularly, so members are familiar with our ways of working and the intricacies of our homes. Plus, of course, it's in their interest to provide our customers with the best experience.

Yes, air source heat pumps don't emit carbon and are up to 350% more efficient than traditional heat sources.

Actually, air source heat pumps are generally less noisy than a condensing gas boiler's full demand. Most often, the low noise can only be noticed if you are close enough to feel the fan.

Register for My Redrow and select locations and developments near you. You can get updates and alerts for selected sites. If you see 'Eco Electric', it means homes will be equipped with an air source heat pump.

Eco Electric homes cost more than Eco Now homes. Prices vary based on location and plot type. Register for My Redrow to get alerts and further information on property details.

Air source heat pumps work by blowing outdoor air over tubes containing a refrigerant, which warms and transitions from liquid to a gas. This is then compressed, passed through a heat exchanger, and surrounded by cool water. The heated water is circulated throughout your home via underfloor heating and radiators, providing both heating and hot water.

In Redrow Eco Electric homes, we use air source heat pumps for heating and hot water. Outdoor air passes over refrigerant-filled tubes, causing the refrigerant to warm up and turn to gas. After compression, it is surrounded by cool water in a heat exchanger, producing warm water. This water circulates through pipes under the floor, heating the room from the ground up.

Redrow developments with 'Eco Electric' have air source heat pumps. We'll update our website and My Redrow with updates and availability alerts.

Redrow Eco Now homes significantly minimise water consumption, thanks to low flow taps that incorporate air during usage (this doesn't affect flow or water pressure). This simple modification allows our homes to improve on standard water usage by an additional 20 litres per person per day.

Air source heat pumps only need to be serviced annually, much like a normal boiler.

Underfloor heating is available as standard across the ground floor of the majority of our Eco Electric homes across upcoming developments. Underfloor heating availability can vary between developments so it is worth speaking with your local sales consultant for more information.

Underfloor heating is exceptionally efficient for heating rooms, particularly the spacious open-plan areas commonly found in Redrow Heritage Collection homes. In addition to offering a comfortable and consistent temperature throughout the space, it means more flexibility in terms of interior design since there's no need for wall-mounted radiators.

Our fabric first approach means we incorporate energy efficiency into the very fabric of the property. This includes things like top insulation, efficient windows, and heating systems. While the average home in the UK is rated 'D' for EPC, our fabric first homes ensure a 'B' rating. This means lower energy costs for Redrow homes.

Our Eco Electric homes are specifically designed to work with air source heat pumps. Incorporating the latest insulation technology, these homes provide up to 63% less heat loss compared to 1970s homes. Our detached homes are equipped with underfloor heating to complement the ASHP system, which eliminates the need for radiators and means more space.

An air source heat pump is a renewable energy alternative to boilers. Using a pump can help reduce your spend on energy bills.

Heat pumps differ from traditional heating systems as they extract ambient heat from the outdoors and transfer it as renewable energy to warm your home, requiring minimal maintenance and management.

Redrow's Eco Electric homes offer futureproof features - including extra-thick insulation, heated floors and air source heat pumps.

Eco Now Redrow homes are fabric first properties, and have A+ gas boilers for energy efficiency, saving homeowners money on their energy bills.

They have a highly efficient design including water-saving showers, efficient appliances and airtight designs.

An EPC shows energy usage and energy efficiency for a property.

Underfloor heating is an alternative method of room heating. Instead of conventional wall-mounted radiators, this system involves embedding heating elements in the floor to heat the room from the ground up. Redrow Eco Electric homes feature "wet" underfloor heating, where pipes circulate warm water beneath the floor.

New homeowners can add solar panels to Redrow homes via My Redrow. The team at your chosen development can provide further details.

Eco Now homes from Redrow have trickle and purge vents and extractor fans across high moisture areas (e.g., kitchens and bathrooms) to promote an efficient and healthier airflow.

Air source heat pumps are similar in size to a standard air conditioner and are usually placed at the side or back of our homes.

In eligible Redrow homes, underfloor heating is included across all habitable ground floor areas.

It is entirely up to you whether you want to add solar panels to your Redrow home or not. You can opt in for PV / solar panels and find out more information via our My Redrow service. We recommend customers consider adding solar panels not only to reduce bills, but to improve the EPC rating of new homes. With our Eco Electric homes, this will mean your new home is zero carbon ready.

NHBC, the National House Building Council, is the leading authority on warranties, insurance, and standard setting for new homes. The NHBC conducts 900,000+ site inspections annually, ensuring quality across new homes.

Being registered with the NHBC means that Redrow meets strict technical requirements - like design, building materials and workmanship quality - during the building process.

With Redrow new homes, you receive a comprehensive new home warranty that covers a total of ten years.

This includes:

• 2-year fixtures and fittings warranty: Redrow covers the first two years of new home ownership and will promptly address and rectify any issues that arise and are covered under the warranty.
• 10-year structural warranty: In the event of any structural or weatherproofing issues in your new home, this homeowner warranty covers repair expenses.
• If you decide to sell or rent out your Redrow home while it is still under warranty, the new owners will inherit the same benefits.

Also called a structural survey, a building survey is a thorough inspection of a property. The survey gives you information on any issues or details you need to know about the building.

As part of the conveyancing process, solicitors perform a local authority search to verify that a property doesn't have any underlying issues or complications with the local authority. This search provides assurance that your property won't encounter any future problems.

The NHBC Certificate guarantees that any new property defects are covered by warranty for a specified period of time (usually ten years).

A Structural Survey, carried out by a qualified surveyor, is the most comprehensive and expensive property report.

A surveyor is a certified professional who assesses the condition of a property.