Please contact us immediately if you experience any of the following:

• Complete failure of the heating systems and/or hot water system.
• A water leak or flooding that cannot be contained.
• A total failure of the electrical system has occurred. Please check if a home appliance issue triggered your trip switch first.
• Flooding caused by blocked drains that threatens to enter the home
• Security - a fault to a window or external door on the ground floor, causing a loss of security
• A problem that threatens the health and safety of customers or visitors to the property or development.

Out of hours, call the emergency number

If your home emergency occurs out of office hours, please call our emergency out of hours office team on 0345 085 0005. Please use this number for emergencies only.

Within opening hours, contact your local office

If you have a home emergency during opening hours, your local Customer Care team can help you. You can find their contact details on our Help & Support contact page. 

If you suspect a gas leak, call the Emergency Gas Service

If you suspect a gas leak or smell carbon monoxide from a gas appliance, act immediately. Call the free gas Emergency Service line at 0800 111 999. This service is available 24 hours a day. For more information, visit National Grid.