Homeowner Support

At Redrow, we are committed to providing exceptional customer support. Before reaching out to us, we encourage you to review the details regarding our expected build and finish standards for your home. If, after reviewing this information, you believe your concerns fall outside of these standards, please don’t hesitate to contact us.

To assist you better, kindly select a category from the options below.

Once you have reviewed the below, you can let us know of any concerns via My Home providing as much information as you can and, where possible, providing a photograph of the concern.  You will have received a login for My Home when you moved into your home.  We will endeavour to respond to you within three working days letting you know if this is covered by your warranty and next steps.  We expect to resolve most issues within 30 days. Where this is not possible, for example, due to ordering materials with a longer lead time, we will keep you regularly updated and confirm an anticipated date for the repair as soon as we can.

If your contact relates to an issue requiring emergency assistance (e.g. total loss of heating or hot water) during office hours, please contact your local Customer Services team.

Should you have an emergency situation outside of normal office hours (between 5pm and 9am weekdays or at the weekend), please telephone 0345 0850 0005. This telephone line will not be operational during normal office hours.