Updated 27th April
Our dedicated team is here to provide ongoing support, albeit in a new and remote way, as we continue to adapt to the significant impact of Covid-19. Our priority is the wellbeing of our customers, colleagues and partners.
Phased return to construction
The Government has made it clear they would like to see construction sites operating, provided they can do so safely with social distancing measures in place.
We are confident that these conditions can be met over the next two weeks and therefore plan to begin reopening a number of our sites from the week of the 11th May, with a phased return to construction on 18th May. This will include putting robust social distancing protocols and physical measures in place, to ensure the safety of our colleagues and wider communities. In particular, we will have an e-learning module for all Redrow employees, induction videos for contractors, appointed Covid Supervisors for each site and enhanced signage and PPE.
Contacting our teams
With our sites reopening, we know many customers will be keen to hear how this will affect work on their home. Please bear with us, however, as it will some time for us to re-establish our build programme and timeframes and for our construction teams to return. As soon as we are able to provide customers with an updated schedule your local team will be in touch.
Despite our offices remaining closed we have a core team of colleagues that are working remotely who are still here to support our customers.
For those who’ve moved into their home, and are within their warranty period, our customer service teams are on hand to answer queries. Please be aware that we remain unable to conduct any customer-service appointments for the time being, due to restrictions on entering occupied homes.
For any new customer enquiries, telephone appointments can be booked via the relevant development page of Redrow.co.uk. You can also make use of our award-winning 24/7 My Redrow online portal, which enables customers to browse, reserve, and choose options for their new home. Sign-up by clicking here.
Thank you to our customers, colleagues and partners
We have been guiding customers through their home-buying journey for nearly 50 years and continue to do so throughout this current crisis. As well as Redrow.co.uk, we are posting updates on Facebook, Instagram and Twitter.
We wish all our customers, colleagues and wider partners all the best during this difficult period and we remain available to assist wherever we can. Thank you once again for your support and understanding.
Best wishes
The Redrow Team
