We’re proud to have won best customer satisfaction initiative at this year’s Housebuilder Awards, which took place earlier this month at InterContinental London, The O2. They recognise excellence from residential developers across the UK.
Tom Roberts, head of communications at Redrow said: “The Housebuilder Awards are some of the most hotly contested within the sector and to win in the category that means the most for our customers is an achievement we are very proud of.
“Our digital home buying experience is leading the industry. We’ve brought convenience to every step of our homebuyers’ journey, combining a digital and personal service, which takes them from reservation to completion and beyond.”
At the core of our offering is My Redrow, the exclusive members’ area of our website. Through the platform, we provide online support at every step of the sales and aftersales process. Customers can save favourite developments and properties during their home search, complete their reservation online, store all legal documents and plans, track their build progress, and personalise their home interior with options and added extras. The latest addition to My Redrow is Homeowner Support, which supports customers once they have moved in.
The accolade follows on from our success earlier in the year, when we won Best Application of Technology at the Customer Satisfaction Awards for, which covers all industry sectors in the UK. Now in their 19th year, the Housebuilder Awards celebrate excellence in all aspects of the sector, including in customer satisfaction, marketing, design, staff development, regeneration and sustainability.
