Code of Practice
How does the New Homes Quality Board* look after you, the home buyer? To put it simply, the New Homes Quality Board Code of Practice* is the rule book that all Home Builders have to follow and adhere to with their marketing, selling and aftersales care.
Download our 10 Guiding Principles PDF below detailing the code requirements or download a full copy of the New Homes Quality Board Code of Practice. For any further information on the New Homes Quality Board Code visit https://www.nhqb.org.uk/.
Download New Homes Quality Board Code of Practice
Download NHQC 10 Guiding Principles
*This code applies to any reservation made after October 4th 2022. If you reserved your home prior to this date, the relevant code of reference is the Consumer Code that is available within your reservation documents.
Homeowner Support
At Redrow we aim to provide you with great customer service and support. If you have a question we’re here to help.