Brickwork & stone
Chipped / cracked
Bricks and stones are natural products and it is normal for them to have minor imperfections.
External brickwork and stonework should be viewed in natural daylight from a minimum of 10 metres.
If you can see any significant cracks in the facing bricks or other damage, such as chips and marks greater than 15mm in diameter, then let us know.
Colour differences
Bricks and stones are natural products and colours will differ from one batch to the next.
Your brickwork and stonework should be reasonably uniform in texture, finish and colour. Any colour banding should not be excessive.
Contact support, providing photographs, if you have concerns.
Mortar marks
Mortar is used to fill the gap between bricks and provide a consistent finish.
Small mortar splashes / marks are common, but any seen from a minimum of 10 metres in natural daylight should be reported to us.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.