Chipped / cracked

Bricks and stones are natural products and it is normal for them to have minor imperfections.

External brickwork and stonework should be viewed in natural daylight from a minimum of 10 metres.

If you can see any significant cracks in the facing bricks or other damage, such as chips and marks greater than 15mm in diameter, then let us know.

Colour differences

Bricks and stones are natural products and colours will differ from one batch to the next.

Your brickwork and stonework should be reasonably uniform in texture, finish and colour. Any colour banding should not be excessive.

Contact support, providing photographs, if you have concerns.

Mortar marks

Mortar is used to fill the gap between bricks and provide a consistent finish.

Small mortar splashes / marks are common, but any seen from a minimum of 10 metres in natural daylight should be reported to us.