Loft space
Insulation
Your home is fully insulated throughout for maximum efficiency. Insulation should not be disturbed.
If you have concerns that insulation is missing contact us with details of where and how you have noticed this.
Loft hatch
Your loft hatch should only be used to access the services in the loft.
The loft should not be used for storage as this could invalidate your warranty with us and your warranty provider.
The loft hatch is opened and closed by turning the latch. If you have concerns over the fitting or issues with opening and closing it, let us know.
Sky / TV cabling
Your media cables are ready for your preferred provider to visit and make the necessary connections. They are located in your loft space and can be easily accessible from the loft hatch.
Your aerial or satellite engineer will need to access your loft to make the necessary connections and your internet points will need to be activated by your chosen provider. Once the master point has had all the connections completed, all the points will be live within your home.
Loft vent connections
Your loft is ventilated to assist with the natural drying out process and to allow air to circulate around your home.
If you notice excessive damp and / or mould in the loft then let us know so that we can attend and check the ventilation.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.