Fencing & railings
Missing
From time to time, things can get accidently missed.
In the event that fence panels and railings are missing, please let us know so we can check what is required and resolve it.
Damaged
If the area has not been handed over as complete to the Managing Agent, should fencing or railings be noted as damaged as a result poor workmanship, we will deal with this as a defect under our warranty.
If fencing or railings are damaged by bad weather or others for example misuse, this will need to be repaired / replaced by your Managing Agent as our warranty does not cover accidental nor weather damage.
Fitting
The fence and railings have been supplied and fitted by our experienced contractors.
They are in line with the plans that you viewed as part of the reservation of your home. If you have concerns that they have been fitted incorrectly then please contact us with further information.
If fences or railings are damaged by bad weather conditions or misuse they will not be covered by our warranty and fall as part of maintenance that will be required by individual homeowners or the Management Agents.
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.