Damage

Our garage doors are supplied and fitted by a specialist contractor and hand painted by our experienced painters.

From time to time, damage can occur when we are putting the finishing touches to your home. Should you notice any damage to your garage door or the fittings, this should have been raised during your Home Preview or at your Courtesy Check.

If you need to attend to this you can find details of the paint we have used in your Redrow Homefile.

Ease or adjust

We recommend carrying out regular home owner maintenance to ensure that the door easily opens and closes.

We suggest using a 3 in 1 lubricant oil on the handle, hinges and lock as well as a damp cloth to remove any unwanted debris or cobwebs. Should your door still need adjusting then we can ask our specialist contractor to attend.

Frames

Should you notice any damage to your garage door frame both internally and externally, this should have been raised during your Home Preview or at your Courtesy Check.

We recommend carrying out home owner maintenance to the frames by cleaning them regularly with warm water and a damp cloth.

If external door frames become marked during everyday life you should be able to wipe them clean with a damp cloth, which we recommend doing regularly as part of home owner maintenance.

Handles / locks / hinges

Your door handles, locks and hinges should have been checked when you first moved in.  Any damage should have been raised during your Home Preview or at your Courtesy Check.

We recommend carrying out regular maintenance of your doors to ensure that they open and close effectively. We suggest using a damp cloth to clean the inside of the frame and opening mechanisms to remove any grit or dirt. Applying a 3 in 1 lubricant oil to the locking system and on the hinges with a clean cloth should help.

If you still experience issues then let us know and we will organise for our garage specialist to attend.

Paint / finish

We recommend checking the paint and finish of your garage door when you move in.

Should any concerns be noticeable when standing 3m from the door then we will attend to these as part of the warranty.

Please bear in mind that paint does fade over time and the paint may chip as you use the door. This would not be covered as part of your warranty but you can find details of the paint we have used in your Redrow Homefile.

Sealant

Your garage door is sealed with mastic both internally and externally to ensure that it is water tight.

As your home naturally settles and dries out, and over time, the mastic can begin to loosen and pull away. This can be very easily dealt with during routine home owner maintenance and is not considered a defect.

Glazing

We make every effort to protect your glazing right up until the moment we hand you the keys.

Occasionally marks or scratches can occur which may be visible in different light settings. If scratches or marks are visible in natural daylight when standing 2m from the window then this should have been raised during your Home Preview or at your Courtesy Check.

Remote control / electrics

You should be aware of how your garage remote operates from your Home Preview.

We recommend that you refer to the manual that you were provided with upon completion. If you have an issue that you are unable to overcome with this guidance then let us know.

Missing parts

Your garage door will have been checked by us and you prior to your legal completion.

If you notice any missing parts once you have moved in, these should have been raised as part of your Courtesy Check.

Leaking

Garages are not water-tight structures and if they are detached they are constructed with a single-skin brickwork.

We recommend that you do not store anything that could be damaged by water in your garage as this will not be covered by our warranty.

If you notice a leak from the garage roof, firstly check that this has not been caused by the weather conditions. If bad weather (eg. storm damage) has caused the leak then contact your Buildings Insurance provider.

If you believe a leak has been caused by poor fitting then let us know as soon as possible providing any internal and external photographs.