Ease or adjust

As your home naturally dries out and settles, your external doors may need easing and adjusting to make them operational.

We recommend that you use a 3 in 1 lubricant oil and apply it to the opening mechanism; lift the handle up and down to allow it to soak in. Clean the frame and door runners to remove any grit or dirt, and apply the lubricant to a cloth to wipe onto the hinges.

If you continue to experience issues then one of our Maintenance Technicians or the specialist contractor will be able to attend to assist.

Frames

Should you notice any damage to your window frames and vents both internally and externally, this should have been raised during your Home Preview or at your Courtesy Check.

We recommend carrying out home owner maintenance to the frames and vents by cleaning them regularly. The vents assist with air flow which helps with the drying out process so it is best to keep them open at all times.

Handles / locks / hinges

Your door handles, locks and hinges should have been checked when you first moved in.  Any damage should have been raised during your Home Preview or at your Courtesy Check.

We recommend carrying out regular maintenance of your doors to ensure that they open and close effectively. Use a damp cloth to clean the inside of the frame and opening mechanisms to remove any grit or dirt. Applying a 3 in 1 lubricant oil to the locking system and on the hinges with a clean cloth should help.

If you still experience issues then let us know and we will organise for our window specialist to attend.

Sealant

Your patio or French doors are sealed with mastic both internally and externally to ensure that they are water tight.

As your home naturally settles and dries out, it is common for the mastic to loosen and pull away. This can be dealt with as part of your routine home owner maintenance and is not a defect.

Glazing

We make every effort to protect your glazing right up until the moment we hand you the keys.

Occasionally marks or scratches can occur which may be visible in different light settings. Certain minor imperfections are acceptable provided they are not obtrusive or bunched, these include bubbles or blisters, hairlines or blobs, minute particles, fine scratches not more than 25mm long.

If scratches or marks are visible in natural daylight when standing 2m from the window then this should have been raised during your Home Preview or at your Courtesy Check.

Door sill

Your patio or French door seal is designed to ensure that your doors are water tight, allowing water to run from the glazing onto the sill.

The sills are usually fitted with drainage caps to assist with this. Any damage to your sill should have been raised during your Home Preview or at your Courtesy Check.

leaking

Water can occasionally sit on the patio door runners, as an example during rainfall, this is not a fault, they are designed to incorporate drainage channels.

However, should your patio doors be leaking internally report this to us as soon as possible providing photographs if you can locate the leak. 

Please note that if you have carried out any landscaping work in your garden which has changed the levels or altered the drainage outlets this may be causing the problem. If this is the case then it will not be covered by our warranty.