Ease or adjust

We recommend carrying out regular maintenance of your windows to ensure that they continue to open and close effectively.

We suggest using a damp cloth to clean the inside of the frame and opening mechanisms to remove any grit or dirt. Applying a 3 in 1 lubricant oil to the locking system and on the hinges with a clean cloth will help.

If you still experience issues then let us know and we will organise for our window specialist to attend.

Frames & vents

Should you notice any damage to your window frames and vents both internally and externally, this should have been raised during your Home Preview or at your Courtesy Check.

We recommend that you clean the frames and vents regularly as part of your routine home owner maintenance.

The vents are fitted to assist with air flow throughout your home; they really help with the drying out process in a new home so it is best to keep them open at all times.

Handles / locks / hinges

It is important to check that your window handles, locks and hinges are all working effectively when you first move in. Any damage should have been raised during your Home Preview or at your Courtesy Check.

We recommend carrying out regular maintenance of your windows to ensure that they open and close effectively. We suggest using a damp cloth to clean the inside of the frame and opening mechanisms to remove any grit or dirt. Applying a 3 in 1 lubricant oil to the locking system and on the hinges with a clean cloth will also help. If you still experience issues then let us know and we will organise for our window specialist to attend.

Please keep your window keys in a safe place. We do not have any spare keys and so are unable to provide these should they be lost or misplaced.

Sealant

Your windows are sealed with mastic both internally and externally to ensure that they are water tight.

As your home naturally settles and dries out, it is common for the mastic to loosen and pull away. This can be easily dealt with during routine home owner maintenance and is not considered a defect.

Glazing

We make every effort to protect your glazing right up until the moment we hand you the keys.

Occasionally marks or scratches can occur which may be visible in different light settings. Certain minor imperfections are acceptable provided they are not obtrusive or bunched, these include bubbles or blisters, hairlines or blobs, minute particles, fine scratches not more than 25mm long.

If scratches and / or marks are visible in natural daylight when standing 2m from the window then this should have been raised during your Home Preview or at your Courtesy Check.

Window sill

Your window sills are hand fitted and painted.

If you can see any concerns with the fitting or painting which are visible in natural daylight when standing 2m away from the sill let us know. 

You may wish to paint the sills over time and will be able to find details of the paint make and colour that we used in your Redrow Homefile.

Leaking

Condensation can appear on your windows, especially during the autumn and winter months when it is cold outside.

In the first instance, ensure that any water found is not a build up of condensation. If you do notice a leak then check that your mastic (sealant) is still effective. If you need to re-mastic then this falls under home owner maintenance, both internally and externally.

If you have a leak that has not been caused by condensation or mastic failing then do let us know.