Not working

The car charging point is controlled via the consumer unit (fuse box) within your home. Ensure the isolation switch is switched to the 'on' position. Also check your charging cable for any signs of damage. If the charging point continues to not work then let us know.

Slow charging

If your EV is charging but you’re unsure whether it’s charging at the fastest rate we would recommend checking the following:

Check the maximum rate of charge your EV can accept by checking your manufacturer’s documentation.

Check the cable that you are using as the rate of charging may be limited by the type of cable. 

If your household’s energy consumption is high and its power supply is operating at its capacity, the charger will enable its Auto Power Balancing feature and regulate the rate of charging. This is a temporary rate; the full rate of charge will return when your household’s demand for energy lowers.

If you’ve checked all the above and you’re still experiencing a slower-than-expected charge, please contact us.

Cable trapped in car

It is likely that this is an issue with your car rather than the charger itself.

Firstly, do not try to force it out or you may risk damaging the cable and / or the charge point.

Try the following steps:

1. Plug the cable into the charge point fully (if it isn’t still connected).
2. Press unlock, lock on your car’s key fob several times, ending on unlock. This should signal to the charge point that the charge session has ended and unlock the cable.
3. Remove the cable from the car.
4. Disconnect the cable from the charge point. Sometimes, it can help to push the cable towards the socket first before pulling it back in an upwards motion.
5. You may need to repeat the steps a few times if it didn’t work on the first try.

If the above does not work, turn the power off at the consumer unit / fuse box and then attempt to remove the cable.

If the cable still won’t come out, please contact us.

Charge scheduling issue

You should have already downloaded and be using the Pod Point App.  Please refer to the manufacturers guidance on how to do this if you need to set it up.

Once you are using the app and your charge session has been scheduled, the Solo’s status light will turn solid yellow after 5 minutes.  This indicates that the schedule has been set and your Solo is waiting to charge.

It can take up to 10 minutes for charging to start and end from the time set. If you find your Solo is charging outside the scheduled times you’ve set and the 10 minute grace period, it’s likely that it lost its Wi-Fi connection.  To resolve this check that your Wi-Fi router is close enough to the Solo for a strong signal.  You may need to consider a range extender if the signal is weak.

Also, you need to have a schedule active for the day you want to charge. If there isn’t a schedule within a 24-hour window, the Solo will start charging immediately when the electric vehicle (EV) is plugged in. To avoid this, you can set a short 15-minute scheduled charge for every day.

Remember that you can’t schedule charging sessions that overlap with each other; there needs to be a minimum of 15 minutes between them. If the App won’t let you choose a certain end time, navigate to the next day and ensure that the start time is greater than the desired stop time from the previous day.

For help on the Charge scheduling please visit the self-help available on the app or directly with Pod Point's Help center.