Consumer unit / Fuse box
Tripping
The consumer unit, also commonly known as the fuse box, is normally located on the ground floor of your home, sometimes the garage; if you are living in an apartment it will usually be found in a storage cupboard.
It is the main distribution unit for electricity throughout your home and should be tested every 3 months. On occasions, electronics or appliances may cause the consumer unit to 'trip' and this can cut out your electrics. If this happens, check each electrical item or appliance individually to find the fault. Once found, you will need to remove the faulty item and reset your consumer unit.
If the problem persists, check whether your neighbours have power – there could be a local power cut which will be the responsibility of the Electricity Supplier to resolve.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.