Meter boxes
Damaged
You should have received your meter box key and been shown how to open and close the box on the day of legal completion.
If the meter box is damaged, this should have been raised during your Home Preview or at your Courtesy Check.
If damage is reported outside this time, we will be unable to attend but you can instruct your own qualified contractor to complete these works at your own cost. It is likely that they will need to switch off the relevant supply during these works for your own and their safety.
No Key
You should have received your meter box key along with your house keys and home file and been shown how to open and close the box.
Both the gas and electric meter fitted to your home can be accessed by a universal key.
If you are unable to locate your key, unfortunately we are unable to provide replacements. You can however purchase these from any hardware store.
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.