Damaged

Any damage to your bathroom accessories should have been raised during your Home Preview or Courtesy Check.

If you later find damage you feel is related to a product defect, check whether the abrasions or scratches are viewable in natural daylight from a distance of 0.5m before reporting your concern.

In rooms or areas where there is no daylight, they should be viewable in artificial light from a fixed wall or ceiling fitment but not from a portable light source. If the damage cannot be seen in these circumstances then it will not be covered by your Redrow warranty.

Fitting

Cabinets, mirrors and other bathroom accessories such as towel rails and toilet roll holders should be securely fitted and aligned.

If you have any concerns with their fittings or they loosen over time let us know.

If it's a cabinet then remove all of your personal belongings until it has been attended to.

Missing parts

Wood flooring is usually sealed with mastic to ensure a clean finish.

Any missing parts should have been raised during your Home Preview or Courtesy Check.

If you need to order any replacement parts in the future contact the manufacturer directly.