Mirrors

Damaged

Any damage to your mirrors including chips and scratches should have been raised during your Home Preview or Courtesy Check.

If you later find damage you feel is related to a product defect, check whether the abrasions or scratches are viewable in natural daylight from a distance of 0.5m before reporting your concern.

In rooms or areas where there is no daylight, they should be viewable in artificial light from a fixed wall or ceiling fitment but not from a portable light source. If the damage cannot be seen in these circumstances then it will not be covered by your Redrow warranty.

Fitting

Mirrors should be secured to the wall and aligned.

Any scratches and chips should have been raised during your Home Preview or Courtesy Check.

Back to Homeowner Support

Something still not right?

We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.

Your warranty

NHBC

One of the many benefits of buying a new home is having peace of mind.

In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.