Gate

Fitting

Your gate was fitted by our fencers when external works were completed.

If the gate is not opening / closing properly check the hinges, handle and locks. We recommend regularly maintaining these with a 3 in 1 lubricant.

If issues persist contact us so our fencers can attend.

Handles, locks & hinges

Your gate was fitted by our fencers when external works were completed.

If the gate is not opening / closing properly check the hinges, handle and locks. We recommend regularly maintaining these with a 3 in 1 lubricant.

If issues persist contact us so our fencers can attend to remedy.

Damaged

Any damage to your gate should have been raised during your Home Preview or Courtesy Check.

As wood is a natural material you may have differences in colours and knots within the gate, this isn't a warranty issue.

Back to Homeowner Support

Something still not right?

We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.

Your warranty

NHBC

One of the many benefits of buying a new home is having peace of mind.

In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.