Outside tap
Leaking
It is crucial that you maintain your outside tap to prevent it from leaking and exploding in cold weather.
We recommend you turn off the water supply as winter approaches. The isolation valve is usually located in the unit beneath the kitchen sink and you can turn the valve with a flat-headed screwdriver. It is easy to turn back on as the weather improves.
If your outside tap is leaking, turn off the water supply as soon as possible. As long as you have followed the guidance to isolate in winter months and colder weather, contact us and we will organise for our plumbers to attend.
Not working
It is crucial that you maintain your outside tap to prevent it from leaking and exploding in cold weather.
We recommend you turn off the water supply as winter approaches. The isolation valve is usually located in the unit beneath the kitchen sink and you can turn the valve with a flat-headed screwdriver. It is easy to turn back on as the weather improves.
If your outside tap is not working, turn off the water supply as soon as possible. As long as you have followed the guidance to isolate in winter months and colder weather, contact us and we will organise for our plumbers to attend.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.