Hot water/expansion cylinder
Leak
If the leak can be contained, please place a tray or similar to prevent the water causing further damage to the surrounding areas and report the matter to the customer service team.
If the leak is uncontainable, isolate the water supply & report the matter as an emergency.
Take a note whether the leak is of hot or cold water, as this could indicate the nature of the problem and help our plumbers to prepare for the call-out.
Please note subject to the nature of the problem, the engineer may have to refer to the manufacturer for parts or to arrange further repairs under their warranty.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.