Leak

If the leak can be contained, please place a tray or similar to prevent the water causing further damage to the surrounding areas and report the matter to the customer service team.

If the leak is uncontainable, isolate the water supply & report the matter as an emergency.

Take a note whether the leak is of hot or cold water, as this could indicate the nature of the problem and help our plumbers to prepare for the call-out.

Please note subject to the nature of the problem, the engineer may have to refer to the manufacturer for parts or to arrange further repairs under their warranty.