Stop tap
Leak
All homes are fitted with a stop tap which is located under the kitchen sink. It is clearly labelled and controls the water supply to your home.
If you notice that you have a leak and you are unable to determine where it is coming from, we would recommend turning off the full water supply using the stop tap as soon as possible.
Check the area(s) around the leak to see if you can determine the problem. If the leak is being caused by mastic that has come away then you will need to attend to this as part of your home owner maintenance routine. If the leak is not caused by mastic then let us know as soon as possible.
If you are going on holiday or will be away from your home for some time we recommend turning the stop tap off until you return.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.