Taps
Dripping
We recommend you clean your taps and chrome ware with a soft cloth and warm soapy water.
Abrasive cleaners, bleach, cream cleaners, etc, should not be used on taps and other chrome accessories as they can discolour and scratch the surfaces and this will invalidate the warranty.
If a tap is dripping, limescale may need removing, which is a routine home maintenance task. If this does not solve the problem then let us know.
Not working
Firstly check that the sink has not been isolated using the valve underneath the basin.
If this is set to the 'on' position and the issue persists then contact us so that we can organise for a qualified plumber to attend.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.