Leak

As part of home owner maintenance, we recommend cleaning your toilets regularly with appropriate household products.

Do not put bleach products or toilet blocks in the cistern, as this can cause damage which is not covered by our warranty. Blockages and leaks caused by inappropriate disposal of waste will not be covered (this includes baby wipes, cleaning wipes, excess toilet roll or sanitary products).

Should you notice a leak in your toilet, please isolate it as soon as possible to prevent any further damage being caused and then let us know.

Damaged

We thoroughly check sanitaryware and sanitary fittings prior to you moving in.

These items should be free from abrasions, scratches, chips and other damage when viewed in daylight or normal artificial lighting from a distance of 0.5m.

Should you notice any damage, these should have been raised during your Home Preview or Courtesy Check.

Please note that some abrasive cleaning products can cause damage to sanitaryware and fittings.

Fittings

China ware in your wet areas can be cleaned with warm, soapy water and occasionally a cream cleaner can be used without any damage to the finish of the surface.

Acrylic baths and shower trays should be cleaned with warm, soapy water or a spray cleaner. Abrasive cream cleaners should not be used as they will scratch the surface and this will not be covered by our warranty.

You should also not use any abrasive cleaners, bleach, or cream cleaners on chrome fittings as they can discolour and scratch the surfaces, which also invalidates the warranty.

Water constantly running

If your toilet is constantly running, gently lift the lid of the cistern and activate the valve a few times.

If this does not resolve the issue then contact us for one of our qualified plumbers to attend.

Isolate the toilet and use another one in your home until it is resolved. If you are unable to locate the isolation valve then please let us know. 

Sealant

All sanitary ware is sealed with mastic to give it a clean finish.

The mastic to can occasionally loosen and pull away over time; this should be attended to as part of your routine home owner maintenance and is not a defect.

Drainage smell

Firstly, check that there are no blockages and that toilets not used frequently are flushed regularly.

If the smell persists report to Redrow.