Leak

As part of your home owner maintenance, we recommend cleaning your sink basins regularly with appropriate household products.

Do not use abrasive products or bleach, as these can cause damage which is not covered by our warranty.

The sink basin should be sealed with mastic where it meets the wall / tiles for a clean finish. The mastic can begin to loosen and pull away over time; this can be attended to as part of your routine home owner maintenance and is not a defect.

If the mastic is intact and the leak continues then let us know. Avoid using the basin until we have attended.

Damaged

We thoroughly check sanitaryware and sanitary fittings prior to you moving in. These items should be free from abrasions, scratches, chips and other damage when viewed in daylight or normal artificial lighting from a distance of 0.5m.

Should you notice any damage, this is covered by our warranty as long as it is reported within 7 days of legal completion.

Please note that some abrasive cleaning products can cause damage to sanitaryware and fittings.

Fittings

Chinaware in your wet areas can be cleaned with warm, soapy water and occasionally a cream cleaner can be used without any damage to the finish of the surface.

Acrylic baths and shower trays should be cleaned with warm, soapy water or a spray cleaner. Abrasive cream cleaners should not be used as they will scratch the surface and this will not be covered by our warranty.

You should also not use any abrasive cleaners, bleach, or cream cleaners on chrome fittings as they can discolour and scratch the surfaces, which also invalidates the warranty.

Sealant

All sanitaryware is sealed with mastic to give it a clean finish.

The mastic can begin to loosen and pull away over time; this can be attended to as part of your routine home owner maintenance and is not a defect.

We also recommend wiping down the mastic with a dry cloth after the bath has been used to keep it in good condition.

Not level

You will have inspected your bathrooms and the sanityware as part of your dedicated Home Preview.

If since moving in you have noticed that the sink basin is not level then contact us as soon as possible.

Smell

Blockages may be cleared by using appropriate drain cleaning products (always ensure that you follow the safety advice). 

If this doesn't work, place a container under the plastic trap and carefully unscrew it. Remove the blockage and screw the trap back in place.

Smells generally occur when the trap has a build up of dirt and residue or the basin hasn't been used for a long time. This is usually remedied by pouring hot water into the basin to clear any residue that has built up within the trap. If the smell still persists then contact us so we can investigate further.