Leak

Your bath(s) have been sealed with mastic to help prevent water escaping.

If you experience a leak, first check the mastic around the entirity of the bath. If the mastic is not intact this is likely to be causing the leak. Mastic can be replaced as part of your home owner maintenance.

If the mastic is intact and the leak continues then contact us and we can investigate further. Avoid using the bath until the leak is resolved.

Damaged

We thoroughly check sanitaryware and sanitary fittings prior to you moving in.

These items should be free from abrasions, scratches, chips and other damage when viewed in daylight or normal artificial lighting from a distance of 0.5m.

Should you notice any damage, this should have been raised during your Home Preview or Courtesy Check.

Please note that some abrasive cleaning products can cause damage to sanitaryware and fittings.

Fittings

Chinaware in your wet areas can be cleaned with warm, soapy water and occasionally a cream cleaner can be used without any damage to the finish of the surface.

Acrylic baths and shower trays should be cleaned with warm, soapy water or a spray cleaner. Abrasive cream cleaners should not be used as they will scratch the surface and this will not be covered by our warranty.

You should also not use any abrasive cleaners, bleach, or cream cleaners on chrome fittings as they can discolour and scratch the surfaces, which also invalidates the warranty.

Sealant

All sanitaryware is sealed with mastic to give it a clean finish.

The mastic can begin to loosen and pull away over time; this can be attended to as part of your routine home owner maintenance and is not a defect.

We also recommend wiping down the mastic with a dry cloth after the bath has been used to keep it in good condition.

Not level

As your new home naturally dries out and settles, your bath(s) may need releveling.

You can easily do this as part of your home owner maintenance using the leg adjusters, which are situated behind the detachable bath panel.

Drainage smell

Blockages may be cleared by using a suction cup (suction cups or drain cleaning wires should not be used where dry traps are fitted) or drain cleaning products (always wear protective gloves and follow safety advice). 

If this doesn’t work, then place a container under the plastic trap and carefully unscrew it. Remove the blockage and screw the trap back in place.

To help avoid this, regularly remove any hairs and debris that get trapped in your plug holes. If the smell continues then let us know.

Screen broken

Your shower screen should be free from abrasions, scratches, chips and other damage when viewed in daylight or normal artificial lighting from a distance of 0.5m.

Any damage should have been raised during your Home Preview or Courtesy Check.

Screen leaking

Shower screens over baths are designed to deflect the water.

Make sure the screen is not pushed out too far, the bottom seal strip is secure and the water does not spray directly onto the screen.

Also check that the mastic sealant is intact; if it is loosening this can easily be replaced as part of your home owner maintenance.

If you are following this advice and the screen continues to leak then let us know. Avoid using the shower until the issue is resolved.