Door/screen broken

Your shower screen / door should be free from abrasions, scratches, chips and other damage when viewed in daylight or normal artificial lighting from a distance of 0.5m.

Any damage should have been raised during your Home Preview or Courtesy Check.

Door/screen leaking

Shower screens/doors are designed to deflect the water.

Make sure the door is closed properly and the water is not spraying directly onto the door. Also check that the mastic sealant is intact; if it is loosening this can easily be replaced as part of your home owner maintenance.

If you are following this advice and the screen or door continues to leak then let us know. Avoid using the shower until the issue is resolved.

Tray not draining

We strongly recommend that you regularly remove any build up of hair and residue which could be causing the shower waste to block.

You can do this by lifting the trap cover and removing the debris. Do not use a plunger as this can cause the trap to invert and may lead to damage and smells. If the problem persists report it to us.

Tray noisy

Shower trays are fitted to allow for some deflection and therefore may creak when in use.

If the noise is excessive and there is lots of movement in your tray then let us know.

Tray damaged

We thoroughly check sanitaryware and sanitary fittings prior to you moving in. These items should be free from abrasions, scratches, chips and other damage when viewed in daylight or normal artificial lighting from a distance of 0.5m.

Should you notice any damage, this should have been raised during your Home Preview or Courtesy Check.

Please note that some abrasive cleaning products can cause damage to sanitaryware and fittings.

Valve not working

The shower valve controls the temperature and flow of water.

In the first instance refer to the manufacturer's guidance provided to you when you legally completed. If you continue to have issues then contact us.