Damaged

Your handrail is a natural product and it will vary slightly in colour and appearance.

Should you notice any damage, this should have been raised during your Home Tour & Demonstration.

Fitting

The handrail(s) to your stairs and landing are securely fixed. Newel posts may have been fitted to provide a safe handhold at any turning points on your stairs.

Over time handrails and newel posts may loosen slightly; this should not affect the safety of the stairs and we can attend to secure them during your warranty.