Spindles
Damaged
The spindles on your staircase are finished and painted by hand. Because of this there may sometimes be small deviations in the paintwork.
Should you notice any damage, this should have been raised during your Home Preview or Courtesy Check.
Fitting
Guarding along the stairs, i.e. your spindles and a handrail, should be provided and securely fixed along the full length of the stairs including any landing areas.
Individual spindles may loosen slightly over time. This should not affect its stability and we can attend to secure them.
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.