One of our team members and Nottingham local has been named one of the top customer experience professionals in the country.
Emma Donnelly, Head of Customer Service for the Midlands, in Kinsall Green, Tamworth, appeared in Customer Experience Magazine’s exclusive ‘Top 100 Customer Experience Stars’ list for 2021.
The annual list aims to recognise inspirational thought leaders of the industry and highlights the contributions of those who always put the customer at the centre of everything they do.
Emma, who joined the Midlands division in August 2019, was previously named ‘Inspirational Leader of the Year’ at the 2018 UK Business Awards and identified as one of Customer Experience Magazine's 'Top 25 CX Professionals' to watch out for in 2020.
Describing herself as ‘solution-orientated’, Emma prides herself on her ability to develop and support individuals in her team while improving departmental efficiency, leading to high levels of customer satisfaction.
Emma said: “I was thrilled to learn I had been named as one of the best customer experience professionals in the country.
“It’s a fantastic achievement, but I believe you’re only as good as the people around you, and the Redrow team is nothing short of extraordinary – I wouldn’t be celebrating this win without their continued dedication and hard work.
“2020 was a challenging year for everyone; it has kept us on our toes and pushed us to innovate and adapt in an always-changing environment. I feel incredibly lucky to be working alongside passionate and talented people every day, and this shines through everything we do to support our customers.”
Robert Wilson, Managing Director for the Midlands, said: “This is a brilliant achievement for Emma – she has definitely lived up to her previous nomination as one of the Top 25 Customer Experience Professionals to watch out for.
“The customer service team is an essential part of our organisation, as they offer direct support to homeowners throughout their home-buying journey and beyond. Under Emma’s leadership, both the department and its individuals have flourished. We’re all incredibly proud of her achievements; she’s a tremendous team player, and the results of her work speak for themselves. Congratulations Emma!”
We offer a wide range of career opportunities in a host of disciplines, from housebuilding and construction to legal, sales, customer service and marketing. To find out more, visit redrowcareers.co.uk
For more information about current developments in the Midlands region, please visit redrow.co.uk/locations/midlands
