The Customer Conference awards, which take place every year, were held virtually this year and celebrate those that have excelled in their roles within each of our 14 regions.
As well as announcing regional awards for Sales Consultant of the Year and Customer Service Employee of the Year, the overall Customer Team of the Year title was awarded to a team of nine individuals from sales, customer service and construction roles at Aspen Park after they consistently delivered for their homebuyers during a challenging year.
They have been described as a site team committed to delivering a quality service throughout the whole home buying process and beyond for Redrow’s customers.
The winning team is:
- Joanne Hoyland, area sales manager
- Sales consultants Kerry Atkinson and Carol Newbury
- Sales co-ordinator Lisa Kennedy
- Kerry Greensill, customer service manager
- Polly Reehal, customer service co-ordinator
- Phil Shaw, area construction manager
- Shaun Johnson, site manager
- Jake Morrish, assistant site manager
John Handley, managing director at Wakefield-based Yorkshire division, says: “As a company and as a division, our main priority is our customers, and we want to ensure they have the best experience possible when they buy a home with us.
“The team at Aspen Park have really delivered for their customers and always come together quickly to resolve issues, ensuring they are dealt with swiftly and efficiently. This award is a huge achievement, especially after the past year where every department has had to adapt their ways of working to ensure they’re Covid-safe. Well done to all involved.”
The award follows on from us being awarded the coveted five-star rating for customer satisfaction in the Home Builders Federation’s (HBF) 2020 survey and is further evidence of how we value our people and highlights the teamwork and dedication to deliver a five-star customer experience.
Aspen Park is one half of our wider Roundwood development, which is close to good schools and the amenities of Garforth, while offering superb road and rail links and proximity to Leeds city centre.
The development offers a beautiful mix of apartments, family homes and three-storey townhouses from our Georgian-influenced Regent Collection that blends period features and contemporary interiors.
For further information about any homes at Aspen Park, where current prices range from £269,950 to £338,950, make an appointment to visit the show home and sales centre, open daily from 10am to 5.30pm; call 0113 213 6245.
