Removers that are right for you
Finding a good removal company can be quite a tricky process. Whilst personal recommendations are, of course, normally the best way to find a firm you can trust with your precious possessions, if you don’t know anyone who has moved home recently or if you’re trying to find a removals company outside the area you currently live in, it can prove to be a bit of a challenge.
What shall I be looking for when researching removal companies?
It’s best to look for companies who are members of the British Association of Removers (BAR) member firms have signed up to a strict code of conduct and offer pre-payment protection (as most removals companies require pre-payment to book your moving day) as well as an independent dispute resolution service, should you need it. You can find a list of member companies by going to the BAR website at Bar.co.uk. Many companies also share their customer feedback using TrustPilot or Checkatrade.com, so it’s worth taking a look to see how they’ve rated with other previous movers.
What questions should I be asking removal companies?
Once you’ve got yourself a short list of perhaps three companies, invite them to visit your pad so that they can advise how much they would charge. Some good questions to ask to ensure that the price you’re quoted includes everything you need are:
• Do they provide Goods in Transit Insurance and Accidental Damage Cover? If so, what is the excess on their policy and is there a limit to the amount that you can claim per item? Also, do they offer cancellation insurance, in case your move falls through completely or the dates change?
• What’s included in the price? For example, some companies charge extra to pack up a kitchen, as wrapping up all the crockery and glasses and emptying all the cupboards is a time consuming task. If you need help with this particular aspect, or anything else specific, such as perhaps packing up a shed or garage, you do need to raise this separately to ensure that your quote covers for the time and manpower required. Most companies include dismantling and assembling beds as standard, but again, it’s worth checking just to make sure, so that you don’t end up faffing with Allen keys and mattresses at midnight…
• Will they lend you mobile wardrobes, so that your clothes can remain on their hangers throughout the moving process? And what about packing materials, are they included? And will they deliver them to your home in advance so that you can pack some items yourself?
Final things to remember
Do make sure that you get a copy of all quotes in writing, together with terms and conditions and details regarding any insurance policies, and if you have any questions or need any clarification, it’s best to confirm things in writing (email is fine) after any conversations, again just so you have a paper trail to refer to should you need it.
One final tip; keep your removal team happy on the day. Frequent offers of tea and coffee or cold drinks, coupled with biscuits and snacks will help keep them smiling. So, put the kettle, mugs and teabags where you can easily find them, and you won’t go wrong!