Floorboards
Out of level
Your home has been hand-built, not factory-finished like a car, which means there will always be slight variances.
However, if your floors are over 4mm out of level per metre of floor we need to look into it. We appreciate that this may be hard to tell so if you have concerns about your floorboards then let us know as soon as possible.
Creaking
Timber floors and staircases naturally shrink as the materials used to build your new home dry out.
This can occasionally result in some squeaking as the components of the floor move against each other. This is natural and to be expected in any new home. It is not classed as a defect unless the creaking is excessive.
Helpful advice on this topic
Something still not right?
We hope the supporting guidance resolves your concerns. However, if you believe your issue falls outside of the standards described as set by your warranty provider, you can contact us.
Your warranty
One of the many benefits of buying a new home is having peace of mind.
In addition to a 2 year fixtures and fittings warranty provided by Redrow, you have the added protection of a further 8 years support provided by an insurance backed warranty provider giving you a full 10 years of reassurance in the event a problem should arise.
- NHBC New build 10 year warranty
- Consumer Code
- Premier Guarantee
- LABC
Other warranty providers may be used.