North West customer service technician and qualified plumber Millie Knowles says her role means no two days are the same and that’s what she loves most.
Millie, 23, usually starts her day arriving on site around 8am. Her first task is to check her schedule of jobs, sent through from customer service coordinator Lyndsey Baker.
Millie’s role is two-pronged and sees her going into houses just before completion to undertake any minor work such as paint touch ups as well as working with customers to carry out routine maintenance after they’ve moved in.
Millie works mostly independently but is supported by the wider customer service team based at our office in Daresbury: “When I’m inside a property that is yet to complete, I enjoy working on my own because there are no distractions and I get the job done. I know I always have the site team close by though and have really good relationships with them,” says Millie. “One thing I do really enjoy though is getting to know our customers when I do work in homes post-completion day. It’s really rewarding completing a task and seeing them excited about living in their new home.”
Prior to joining the company, Millie undertook work experience at a family friend’s plumbing business while she was still at school and that is where her love for the trade started. She then went on to complete a plumbing course at West Cheshire College.
Since starting with us, Millie has completed a number of courses including completing her plumbing qualification and courses in health and safety and first aid.
“Working at Redrow has really opened doors for me. It’s been such good experience; no two jobs are the same so my days are always different and I feel like, because of that, I’ve learnt so much. It’s definitely one of the best things about my job, it isn’t repetitive at all,” adds Millie.
For more info on starting a career with us, please visit: redrowcareers.co.uk
