It’s almost 20 years since Emma Gunney first joined our South Wales team as a sales consultant. Now a Customer Service Manager, she tells us about her typical day and why she believes that we really are the best new homebuilder, for customers and colleagues.
What does a typical day look like?
I’m not actually sure what a typical day is! Nothing is typical about the role of a Customer Service Manager as the day can vary hugely which is exactly the way I like it. Customer service inspections, preview appointments and helping our customers with any issues that need our attention all form part of my day.
Which of my colleagues do I work closest with?
It’s all about teamwork so the relationship between site and sales is critical; we work together to take care of our customers and get a job done. I also rely heavily on my immediate support team including Zoe who is the most amazing co-ordinator.
What’s your favourite part of the day?
It’s a real privilege to be part of our customers house buying journey and it is always very emotional when they see their new home for the first time during our preview appointments. I’ve even shed a few tears when I see how excited people are when they get the keys for their dream new home. It’s always a special moment that makes me proud of our team and the amazing job that they all do.
What couldn’t you live without at work?
Like so many jobs, I am hugely dependent on my laptop and mobile phone but my daily trips to our sales offices are what I couldn’t live without – a quick chat over a coffee with a friendly face makes all the difference and I’m very lucky to have such lovely colleagues.
What are you most proud of about working for Redrow?
I have always been proud to say that I work for Redrow but what is really special is that my daughter Molly was also able to join the business as the first ever sales apprentice in South Wales, and is now blossoming into a fantastic sales consultant. Professionally and personally, that fills my heart with pride.
What training / development have you undertaken since joining the company?
The commitment to training and development has always been excellent and I have appreciated all the opportunities that I have been given over the years to learn and progress. I’m now also seeing it through my daughter’s eyes as she develops her skills and progresses with Redrow as a business that genuinely wants to nurture and grow its employees.
What is your experience of Redrow as a company and employee?
Simply the best. I would not have been working for the business this long if I wasn’t passionate and grateful for everything that Redrow has given me. From flexibility as a young mum to career progression 20 years on, I know that Redrow is right for me. I also consider myself very lucky that my colleagues have become lifelong friends so I am not going anywhere for a good few years yet.